Shipping & Returns
Production
Regular schedule
Each piece is made to order and crafted in Australia within 5 weeks, allowing time for thorough quality assurance prior to dispatch.
End of year schedule
Due to Christmas and New Years, orders placed after 6 November 2025 will require an additional 2 weeks of production time. Our regular 5-week production timeframe will then resume from 7 January 2026.
Dispatch
Orders are dispatched within 1–2 business days of quality assurance.
Shipping
Delivery Estimates
Australia: 1–3 business days
New Zealand: 3–7 business days
Insured shipping with signature on delivery
Rates
Australia: AUD $25
New Zealand: AUD $45
Free shipping on orders over AUD $1,000
Holiday delays
Delays may occur during peak periods. See Terms & Conditions for further details.
Returns & Refunds
Orders (excluding gift cards) can be cancelled within 24 hours of purchase. After this time, production begins and the order cannot be cancelled, exchanged, or refunded.
As all pieces are made to order, change-of-mind returns, refunds, or exchanges are not offered.
If a fault is present on receipt, please contact us within 7 days so we can assess and resolve it quickly. If a fault develops later, such as a clasp failing or a chain breaking under normal wear, please contact us as soon as you notice it and we will assist you accordingly. Items damaged through wear, misuse, or improper care are not considered faulty.
Lost or damaged in transit
All items are insured. If your order is lost or arrives damaged in transit, we will lodge a carrier claim and issue a refund or replacement when the claim is approved.